Julie's Journey in the Laser Engraving Industry

Julie's path in the laser engraving industry began in February 1996, when she joined Identify Engraving Systems, a company known for distributing high-quality laser engravers and engraving materials. Over the years, Julie has developed an impressive career marked by a steadfast commitment to customer service and a keen eye for quality products.

Celebrating 11 years with CSI Manufacturing, Julie reflects on a journey that saw her transition from an administrative role to a pivotal position in sales. This natural progression was fuelled by her exceptional focus on customer needs and the reputation of her initial company for excellence and customer loyalty.

In her work, Julie has carved out a specialisation in lasers and materials. However, her ambitions extend beyond just products; she constantly seeks ways to expand the company's product range and elevate customer service. Initiatives like introducing Live Chat on the company website exemplify her innovative approach to improving customer interaction and support.

What truly excites Julie about the laser engraving industry is the opportunity to find creative solutions for customer needs and the ability to cultivate ongoing relationships with them. These aspects of her work highlight her passion for making a meaningful impact in her field.

Throughout her career, Julie has witnessed significant advancements in laser engraving technology. She recalls her first sale of an Epilog Summit 30-watt for 25k—a price point close to what she paid for her first house that same year. The evolution of laser systems to become faster, more user-friendly, and available in compact desktop models has broadened the market and applications for laser engraving.

Julie's story in the laser engraving industry is one of growth, innovation, and a deep-seated dedication to enhancing customer experience, underscoring her valuable contribution to CSI Manufacturing and the industry at large.